Sales and Care Outsourcing

We share years of our experience in direct sales and customer care with our partners from various business segments.


Members of different teams


Customer projects


Market segments


Sales channels

Outsourcing of direct sales and customer care is quite often more effective, than if it would be established or run by our clients.Petr Gajdušek CEO

Our projects

Each of our customers is given maximum care. We do our best to keep our clientele fully satisfied and treat our projects as if they were our own ones.   

img1Call Centre

Active telemarketing, selling over the phone,  appointment arrangement for sales representatives and/or customers, recovery of claims, satisfaction surveys, customer support lines etc. All of these business activities, including many others,...

img1Telco & ICT

Direct sales and customer care in Telco & ICT is very specific, especially the fact, that customers perceive the final delivery as a service, whereas a product itself becomes secondary. At the same...

img1Real Estate

World of real estate’s brings opportunities no matter of actual economic situation. Professionally trained real estate broker is a client’s assurance that their inquiry will end up to their full satisfaction including administration and legal...


Since the energy market is highly competitive, suppliers margin low and suppliers have a hard time to differentiate from one to another, similar as in other business areas, direct sales and customer care...


Pharmacy market is specific in its huge number of clients, competitors and varieties of markets and sub-markets. Though we can see that physicians still prefer written prescriptions, we can also perceive...


The Czech gastronomy business is experiencing real renaissance.  To succeed means to use the key tools i.e. quality, innovational and individual approach and perfect knowledge of your customer. However it is ´direct sales´ that, to a large...

Our Offer

We offer direct sales and customer care services for our clients from telecommunication, finance, IT, power industry, pharmacy, catering and real estate. All of these services are implemented based on individual needs and sales strategy of our clients.

Telemarketing and Telesales

Based on our customer needs and requirements, we build and train a team/teams of operators loyal and reliable to meet their sales and care objectives.  


We manage several sales teams of sales representatives. This is a complex service that includes all related activities starting from recruitment and training, up to a standard management focusing on sales and other derived objectives.


We successfully build and manage various types of „bricks-and-mortar“ shops such as common shops, customer centres or gastro stalls.    


Sales without marketing are very vulnerable. If requested by our customer, we help with marketing activities and management. 

Back Office

Considerable part of our services offer is  our loyal and reliable back office team, whom takes responsibility over customer contact, administration and other customer needs. 


We are launching our activities within online services – i.e. sales and other activities by means of Internet.


A year with FRUITISIMO

We can say that we have one successful year behind us which was definitely a reason to celebrate it with good food and drink. Lukáš Carbajo, the manager of the project said: "I find the one year cooperation with Fruitisimo successful. It was not easy for us to enter the "gastro-world" which specializes in healthy lifestyle nevertheless it is a pleasure to work with fresh ingredience and sell helthy products.
We are very proud that we have opened three Fruitisimo stores already, where one of them was...

A get together of Vodafone's fifteen best sales representatives for the Czech Republic

It was not long ago when Vodafone's best sales representatives for the Czech Republic met up in Konětická Hora in a beautiful Golf and Spa Resort. They took part in a workshop which concentrated on etiquette, specifically how to behave towards customers. After the hard work and inspirational workshop they all went for a game of golf which was very enjoyable as you can see from the photo. The aim of this get together was to learn something new, share new ideas and tricks in selling but mainly to have...

Opening of Vodafone store in Opava

We have opened a new Vodafone store  in Breda&Weinstein shopping center in Opava.  We tried to listen to our customer's demands which included extended opening hours and easier parking in the city center. It must be said that the reconstruction of the shop was rather hard work nevertheless it was worth it. We are very happy to announce that there are already seven Vodafone stores - two in Opava and one in Ostrava, Havířov, Třinec, Karviná and Nový Jičín.
Please, come and see us. You will find us...


Become a part of our EFSETE team!

Become a part of EFSETE team! We constantly look for competent people who are not afraid of challenging tasks, love doing a business and contact with customers and who, at the same time, want to meet great business associates. We look forward to meeting you! Come and try your luck in our company!

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Do you find our offer suitable for your business activities?

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