Direct Sales and Customer Care Outsourcing

We share years of our experience in direct sales and customer care with our partners from various business segments.


Members of different teams


Customer projects


Market segments


Sales channels

Outsourced direct sales and customer care is for our clients more effective, than if they would establish and run it by themselves.Petr Gajdušek CEO

Our references

Each of our customers is given maximum care. We do our best to keep our clientele fully satisfied and treat our projects as if they were our own ones.   


The Czech financial sector is one of the most stable bank sector in the European Union. But at the same time, it is a very competitive environment. There are side by side large banks with a wide range of products and services, as well as medium and...

img1Telco & ICT

Direct sales and customer care in Telco & ICT is very specific, especially the fact, that customers perceive the final delivery as a service, whereas a product itself becomes secondary. At the same...


Since the energy market is highly competitive, suppliers margin low and suppliers have a hard time to differentiate from one to another, similar as in other business areas, direct sales and customer care...


Pharmacy market is specific in its huge number of clients, competitors and varieties of markets and sub-markets. Though we can see that physicians still prefer written prescriptions, we can also perceive...

img1Real Estate

World of real estate’s brings opportunities no matter of actual economic situation. Professionally trained real estate broker is a client’s assurance that their inquiry will end up to their full satisfaction including administration and legal...


The Czech gastronomy business is experiencing real renaissance.  To succeed means to use the key tools i.e. quality, innovational and individual approach and perfect knowledge of your customer. However it is ´direct sales´ that, to a large...

Our Offer

We offer direct sales and customer care services to our clients from telecommunication, IT, finance, power industry, pharmacy, gastronomy real estate, etc. All of these services are implemented based on individual needs and sales strategy of our clients.

Field Force

We manage several sales teams of sales representatives. This is a complex service that includes all related activities starting from recruitment and training, up to a standard management focusing on sales and other derived objectives.


Based on our customer needs and requirements, we build and train a team/teams of operators loyal and reliable to meet their sales and care objectives.  


We successfully build and manage various types of „bricks-and-mortar“ shops such as common shops, customer centres or gastro stalls.    


We are launching our activities within online services – i.e. sales and other activities by means of Internet.


Sales without marketing are very vulnerable. If requested by our customer, we help with marketing activities and management. 

Back Office

Considerable part of our services offer is  our loyal and reliable back office team, whom takes responsibility over customer contact, administration and other customer needs. 


RE/MAX - EFSETE teammates on RE/MAX Convention 2024

We are proud that we, as the whole team of RE/MAX Centrum Ostrava, which is part of the Field force projects of EFSETE, participated in an important meeting of the RE/MAX real estate family in the Czech Republic - RE/MAX Convention 2024 Czech Republic. This annual event is a unique opportunity where all RE/MAX brokers and representatives of RE/MAX real estate agencies from all over the Czech Republic come together to celebrate the achievements of the past year 2023. Not only did we have the privilege to...

New Year's EFSETE party in 90s style

On January 12, 2023, our traditional New Year's party was held, this time enriched with the charm and style of the 1990s. This unique event provided us with an exceptional opportunity to come together in a friendly atmosphere, reflect on the achievements we have made in 2023 and look forward to the challenges and opportunities that 2024 will bring.

The party was marked not only by fun and relaxation, but also by appreciation and thanks. Live music by the band, DJ and the performance of the well-known...

SAZKA in Šantovka, Olomouc

And so we took over and reopened the 3rd branch/kiosk of SAZKA!

This time in the Šantovka shopping centre in Olomouc.

This is a super next step in our retail activities.

Thanks to SAZKA for their trust and to our whole EFSETE Retail team for another great job!

And you feel free to come and bet!

Have a nice day. EFSETE Team.


Become a part of our EFSETE team!

Become a part of EFSETE team! We constantly look for competent people who are not afraid of challenging tasks, love doing a business and contact with customers and who, at the same time, want to meet great business associates. We look forward to meeting you! Come and try your luck in our company!

Find more

Do you find our offer suitable for your business activities?

Please send us your e-mail address or phone number and we will be glad to get back to you.

Contact us