Direct Sales and Customer Care Outsourcing

We share years of our experience in direct sales and customer care with our partners from various business segments.


Members of different teams


Customer projects


Market segments


Sales channels

Outsourced direct sales and customer care is for our clients more effective, than if they would establish and run it by themselves.Petr Gajdušek CEO

Our references

Each of our customers is given maximum care. We do our best to keep our clientele fully satisfied and treat our projects as if they were our own ones.   


The Czech financial sector is one of the most stable bank sector in the European Union. But at the same time, it is a very competitive environment. There are side by side large banks with a wide range of products and services, as well as medium and...

img1Telco & ICT

Direct sales and customer care in Telco & ICT is very specific, especially the fact, that customers perceive the final delivery as a service, whereas a product itself becomes secondary. At the same...


Since the energy market is highly competitive, suppliers margin low and suppliers have a hard time to differentiate from one to another, similar as in other business areas, direct sales and customer care...


Pharmacy market is specific in its huge number of clients, competitors and varieties of markets and sub-markets. Though we can see that physicians still prefer written prescriptions, we can also perceive...

img1Real Estate

World of real estate’s brings opportunities no matter of actual economic situation. Professionally trained real estate broker is a client’s assurance that their inquiry will end up to their full satisfaction including administration and legal...


The Czech gastronomy business is experiencing real renaissance.  To succeed means to use the key tools i.e. quality, innovational and individual approach and perfect knowledge of your customer. However it is ´direct sales´ that, to a large...

Our Offer

We offer direct sales and customer care services to our clients from telecommunication, IT, finance, power industry, pharmacy, gastronomy real estate, etc. All of these services are implemented based on individual needs and sales strategy of our clients.

Field Force

We manage several sales teams of sales representatives. This is a complex service that includes all related activities starting from recruitment and training, up to a standard management focusing on sales and other derived objectives.


Based on our customer needs and requirements, we build and train a team/teams of operators loyal and reliable to meet their sales and care objectives.  


We successfully build and manage various types of „bricks-and-mortar“ shops such as common shops, customer centres or gastro stalls.    


We are launching our activities within online services – i.e. sales and other activities by means of Internet.


Sales without marketing are very vulnerable. If requested by our customer, we help with marketing activities and management. 

Back Office

Considerable part of our services offer is  our loyal and reliable back office team, whom takes responsibility over customer contact, administration and other customer needs. 


SAZKA in Šantovka, Olomouc

And so we took over and reopened the 3rd branch/kiosk of SAZKA!

This time in the Šantovka shopping centre in Olomouc.

This is a super next step in our retail activities.

Thanks to SAZKA for their trust and to our whole EFSETE Retail team for another great job!

And you feel free to come and bet!

Have a nice day. EFSETE Team.

Vodafone Road Show 2023

One part of our EFSETE/Vodafone crew on the Ostrava part of the Vodafone Road Show as part of the MISSION for better customer satisfaction of Vodafone customers.

It was very nice and beneficial to be in the right place at the right time !

Thanks Vodafone!


We have had a great BLACK & WHITE New Year's Eve party, which took place on 13.1.2023 in the Zaječský vinný sklep restaurant. More than 150 of us gathered and we were glad that we could meet informally after a long covid period and discuss even non-work things. We also announced and rewarded the best colleagues for 2022 from the RETAIL, TELESALES, FIELD FORCE verticals as well as from our operations team and remembered once again our colleagues who we have rewarded for their loyalty during the year,...


Become a part of our EFSETE team!

Become a part of EFSETE team! We constantly look for competent people who are not afraid of challenging tasks, love doing a business and contact with customers and who, at the same time, want to meet great business associates. We look forward to meeting you! Come and try your luck in our company!

Find more

Do you find our offer suitable for your business activities?

Please send us your e-mail address or phone number and we will be glad to get back to you.

Contact us