Sales and Care Outsourcing

We share years of our experience in direct sales and customer care with our partners from various business segments.


Members of different teams


Customer projects


Market segments


Sales channels

Outsourced direct sales and customer care is for our clients more effective, than if they would establish and run it by themselves.Petr Gajdušek CEO

Our projects

Each of our customers is given maximum care. We do our best to keep our clientele fully satisfied and treat our projects as if they were our own ones.   

img1Call Centre

Active telemarketing, selling over the phone,  appointment arrangement for sales representatives and/or customers, recovery of claims, satisfaction surveys, customer support lines etc. All of these business activities, including many others,...

img1Telco & ICT

Direct sales and customer care in Telco & ICT is very specific, especially the fact, that customers perceive the final delivery as a service, whereas a product itself becomes secondary. At the same...

img1Real Estate

World of real estate’s brings opportunities no matter of actual economic situation. Professionally trained real estate broker is a client’s assurance that their inquiry will end up to their full satisfaction including administration and legal...


Since the energy market is highly competitive, suppliers margin low and suppliers have a hard time to differentiate from one to another, similar as in other business areas, direct sales and customer care...


Pharmacy market is specific in its huge number of clients, competitors and varieties of markets and sub-markets. Though we can see that physicians still prefer written prescriptions, we can also perceive...


The Czech gastronomy business is experiencing real renaissance.  To succeed means to use the key tools i.e. quality, innovational and individual approach and perfect knowledge of your customer. However it is ´direct sales´ that, to a large...

Our Offer

We offer direct sales and customer care services for our clients from telecommunication, finance, IT, power industry, pharmacy, catering and real estate. All of these services are implemented based on individual needs and sales strategy of our clients.

Telemarketing and Telesales

Based on our customer needs and requirements, we build and train a team/teams of operators loyal and reliable to meet their sales and care objectives.  


We manage several sales teams of sales representatives. This is a complex service that includes all related activities starting from recruitment and training, up to a standard management focusing on sales and other derived objectives.


We successfully build and manage various types of „bricks-and-mortar“ shops such as common shops, customer centres or gastro stalls.    


Sales without marketing are very vulnerable. If requested by our customer, we help with marketing activities and management. 

Back Office

Considerable part of our services offer is  our loyal and reliable back office team, whom takes responsibility over customer contact, administration and other customer needs. 


We are launching our activities within online services – i.e. sales and other activities by means of Internet.


EFSETE Hero - June 2018

This month, the title of EFSETE Hero together with the Challenge Cup is back with the team of VODAFONE shops – specifically in Karvina.

Lucie Sankova gets her reward for excellent sales numbers and perfectly independent running of the above-mentioned shop.

Lucy is always friendly and positive, though ensuring entire operation of the shop is nearly always dependent on her – she is responsible for meeting sales goals, coping with all admin, mystery shopping etc.

So, thank you very much, Lucy!...

FRUITISIMO Scoop Ice Cream Masters

Summer's here, and that means one thing and one thing only: It's ice cream season! Our cheerful and highly motivated Fruitisimo barmaids picked up the gauntlet and enthusiastically joined the competition in mastery of piling up ice cream scoops. The rules of the contest were very simple - to pile up as many scoops of ice cream into one cone (or cup) as possible.  

In this one-month competition we took beautiful second place out of all 45 juice bars involved in the event. We got a financial price...

EFSETE Hero - May 2018

Finally, after 4 months, EFSETE Hero´s title accompanied with the Challenge Cup gets back to our Call Centre. Dagmar Ruzickova, who is involved in VODAFONE project, got rightly the award for her extraordinary performance.

The above-named winner finished her three successful months in sales by achieving so called HAS 14057 together with gaining the biggest number of combined offers, which with respect to the competitive business is not a plain task at all. Nevertheless, we find Dagmar, our “eager...


Become a part of our EFSETE team!

Become a part of EFSETE team! We constantly look for competent people who are not afraid of challenging tasks, love doing a business and contact with customers and who, at the same time, want to meet great business associates. We look forward to meeting you! Come and try your luck in our company!

Find more

Do you find our offer suitable for your business activities?

Please send us your e-mail address or phone number and we will be glad to get back to you.

Contact us