Direct sales and customer care in finance sector
The Czech financial sector is one of the most stable bank sector in the European Union. But at the same time, it is a very competitive environment. There are side by side large banks with a wide range of products and services, as well as medium and small banks, specializing only in certain market segments. In addition, other competition comes from non-bank financial or technology companies. This situation creates constant pressure on technological innovations, but also innovations in the area of acquiring new clients and in the area of customer care. Then also in this sector outsourcing of sales and care activities have a place.
References
ČSOBČeskoslovenská obchodní banka, a. s. (ČSOB) operates as a universal bank in the Czech Republic and is a wholly owned subsidiary of the Belgian company KBC Bank NV.ČSOB provides its services to all client segments, ie individuals, small and medium-sized enterprises, corporate and institutional clients.In retail banking in the Czech Republic, the Bank operates under the basic brands - ČSOB (branches) and Poštovní spořitelna (Financial Centers and points of sale of the Czech Post).
GEPARD FINANCEGepard
Finance is a specialized brokerage company operating on the Czech market since
2003. The company's main field of activity consists in providing advisory
services in the area of mortgage loans, credit and insurance products.In the area of
mortgage brokerage, it is the largest broker in the Czech Republic
RaiffeisenbankRaiffeisenbank offers a wide spectrum of bank services to a private and corporate clientele. It’s on Czech market since 1993. Clients are taken care of in 130 brand offices and client centres, where they provide services of specialised mortgage centres and consultants for private, corporate and business clientele. According to its total assets, Raiffeisenbank is the fifth largest bank institution on Czech market.
The institution is mainly focused on more demanding clients, who are interested in high quality services, active management of their financial account and professional consultancy.
Moneta Money BankGE Money Bank, Joint-stock comp. newly operates in Czech Republic under a new name MONETA Money Bank, Joint-stock company. On the Czech market it has a stable position in retail financial products, with aim to further boost and grow on the mortgage market. As for services related to small and medium-sized enterprises, mainly in agriculture sphere, it strives for reaching market leadership.
PETISAPETISA deals mainly with debt counselling and all-around customer care to personal clientele and/or legal entities by giving them an advice on how to escape the debt spiral. The company cooperates contractually with prestigious and experienced companies, tax advisers, auditors, solicitors´ offices and educational facilities, all of them providing customers with appropriate services in defined areas.